Professional Summary

Results-driven office manager with 10+ years of leadership experience in logistics and retail, combining team management with hands-on IT support. Proven ability to lead cross-functional teams while implementing technical solutions to improve efficiency and service delivery. Currently transitioning into cybersecurity with practical experience in SIEM tools (Wazuh), MISP, and defensive security using Kali Linux Purple in a self-managed home lab. Skilled in system administration, network configuration, and security monitoring. Actively pursuing a B.S. in Cybersecurity & Information Assurance at WGU (starting July 2025) to build on foundational knowledge in system hardening, intrusion detection, and threat analysis.

Education

Bachelor of Science in Cybersecurity & Information Assurance (Enrolled, Starts July 2025)
Western Governors University

Associate of Science in Information Technology, 2022 – Current
Florida State College at Jacksonville

Certifications

• Google Cybersecurity Professional Certificate – 2025
• IT Analysis – Florida State College at Jacksonville, 2024
• IT Support Specialist – Florida State College at Jacksonville, 2024
• IT Support Professional Certificate – Google, 2023

Technical Skills

SIEM (Wazuh) · MISP · Kali Linux Purple · Proxmox VE · UniFi Networks · Python Scripting ·
Ticketing Systems · Active Directory · System Admin · Network Fundamentals · Technical Support ·
Troubleshooting · Leadership · Virtualization · VLANs · Firewall Rules · Automation

Projects & Home Lab Experience

Proxmox VE: Built and managed virtual labs; automated updates with Python, email logging.

UniFi Network: Deployed controller, configured VLANs/firewalls; optimized Wi-Fi and network security.

Raspberry Pi (In Progress): Using Pi-hole and Kali Linux for monitoring and lightweight pen-testing.

SIEM/MISP Integration: Practiced log monitoring, alerting, and threat intel sharing in lab scenarios.

Professional Experience

Office Manager, Advantage Relocation, Jacksonville, FL | 10/2016 – 09/2023
• Managed 12 staff and optimized IT workflows using ticketing and support systems.
• Installed and upgraded hardware/software; provided tech support for Windows/Mac.
• Oversaw shipment inventory using ‘Scout’ and coordinated with service providers.

Assistant Manager, Goodwill Big Bend, Panama City Beach, FL | 05/2010 – 10/2016
• Supervised staff and resolved technical issues with POS and IT systems.
• Supported operational upgrades and implemented tech-driven process improvements.

Professional Development

IT Support Bootcamp Graduate, Merit America – Jacksonville, FL | 11/2022 – 02/2023
Focused on IT fundamentals, networking, security concepts, and career readiness.